VoIP Connectivity Guide
Please follow these steps to ensure that your VoIP and Internet hardware is properly connected.
Frequently Asked VoIP Questions And Answers
A: Our Voice service is what’s technically called VOIP (Voice Over Internet Protocol). It’s phone calls… but over the internet!
Like everything in life, it has it’s good and bad– Bad? Since it uses your internet for calling, if there’s a problem with your internet, then there’s also a problem with your phones. Good? It’s cheaper than a traditional landline, and those will eventually be going away anyway (someday, we couldn’t really say when).
If you subscribe to residential VOIP service, we will install a magic little box that converts your existing phone wiring in your house to digital and re-directs them to your internet connection (ok, maybe not magic, but kinda complicated, so let’s go with “magic” to keep this brief).
A: Yes, again…
Part of the paperwork to switch your phone service over to Voice/VoIP is a document to “port” your number to our servers. The thing is, you don’t actually own your phone number, and neither does your phone company, it’s technically “owned” by the government. Any time you switch carriers you have to submit a form to them so it can be re-assigned to your new carrier (aka- ported). This process takes about 10 days and the agency in charge of it has a fee of $10.
At this point you’re probably thinking to yourself… “But I don’t have to do all that with my cell phone!”. You do actually, it’s just already built into cell companies’ processes and contracts, so you don’t really notice it unless you read the fine print.
A: When you first establish your voice service your number will be assigned to your location, that way your 911 call will be routed to local authorities.
A: Pick up your phone, dial your own phone number, and once the voicemail starts you hit *, then wait for the prompt and enter your pin number. It should be written down for you, but if you lost it, you’ll have to call our office during business hours so we can look it up. (Don’t worry, it happens to the best of us!)
The voicemail option needs to be disabled in your account, so just let us know if you’d prefer to use your answering machine and we can help you out.