7 Questions Your Internet Service Provider Must Answer

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When searching for an Internet Service Provider (ISP), you must ask certain key questions to ensure that you are selecting the right provider for your needs. 

Knowing which questions to ask your ISP can make finding the right provider faster and easier. It will also help you to determine the best value for your money. 

Before making a purchase, you should research potential (or current) service providers to see if they are willing to go above and beyond to assist you in resuming operations, regardless of the time or day of the week.

Before you commit, the following are some of the most crucial questions you should ask your ISP:

Have You Serviced To Resolve An Outage For A Company That Is Not Your Client?

Even though it may seem silly to ask a for-profit company this question, certain companies value good neighborliness. And if a company is already willing to do something for a non-client, how much more will they be willing to do for a valued, paying customer?

If My Router Breaks Down, Will You Send A Replacement Over the Weekend?

Even though we’d all like to leave work at 5:30 every Friday, a lot of work gets done over the weekends. Waiting till Monday for a new router to arrive if you have urgent work to complete on a Saturday won’t help you return to work.

Can You Respond Within 2 Hours If You Generally React Within 4 Hours?

Every supplier has their standard turnaround times, but if you’re prepared to spend a little more, you want to know if they can react even more quickly if necessary.

Do You Have The Advanced Technical Resources To Answer Over The Weekend?

And not simply an answering machine or Tier 1 support system! You want to be sure that knowledgeable professionals can handle urgent problems.

Have You Lent Equipment To A Customer While Waiting For Their Replacement(s)?

A great telecommunications company can get you up and running immediately, so you don’t have to wait for the FedEx man to deliver a replacement phone. As your service provider orders new equipment, see if they will loan any older equipment.

Has Your CEO Ever Visited A Potential Or Present Client Personally?

Even though CEOs are more usually seen in their corner offices than on the ground at client sites, it is comforting to know that your telecom provider has a culture of client care that extends from the on-site technicians up to the head honcho.

A CEO for an Internet service provider in California is routinely observed leveraging his engineering expertise to address technological problems for clients or in-person meetings with potential clients.

Do You Frequently Assess Your Clients' Bandwidth Use?

Smart telecom operators will actively monitor your network rather than react quickly to issues to prevent bandwidth and traffic issues from degrading your service.

While every telecom provider can set you up with Internet service, you should choose a telecom provider that offers real, individualized round-the-clock assistance that quickly answers your problem. 


Asking the appropriate questions is crucial when choosing an Internet service provider. It is crucial to understand the connection you will be using, any data caps, the connection’s speed, the customer service team’s procedures, and the cost of the service.

If you ask each of these, you’ll be able to decide which one best satisfies your needs and budget. It is crucial to inquire about the terms and conditions of the service and any additional fees or surcharges. You can choose the best Internet service provider for your needs by asking the proper questions.

Conifer Communications offers Internet access for the California counties of Tuolumne, Calaveras, Mariposa, Stanislaus & Merced, and other settlements. Check the coverage for the best Internet service provider near you! 

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Conifer Communications

Rural High Speed Internet Provider with Unlimited Data

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High Speed Wireless Internet
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Tuolumne, Calaveras, Mariposa, Merced, & Stanislaus Counties

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