We wanted to inform our valued customers about a recent incident that occurred due to the severe weather in our area.
Unfortunately, the Hobron Tower, located in the Greeley Hill area, collapsed due to the January 4th storm.
We understand the inconvenience this has caused our customers and assure you that our team is working diligently to find a solution as quickly as possible.
We were negotiating to set up a temporary site for the tower.
Still, after weeks of agreeing to all demands, we were just informed by the property owner that they are no longer interested in housing a temporary tower or a permanent structure of any kind.
Despite this painful setback, we seek alternative sites and solutions and have reached out to local and federal contacts to expedite the process.
Restoring service to the customers currently without it, by any means necessary, is the primary objective of the company leadership.
We have already issued a credit for January, ensuring that no one is charged for services they are not receiving due to the Hobron outage.
We are also taking steps to prevent similar situations in the future for all towers by reviewing and updating their emergency response plans and Acts of God clauses in contracts.
We apologize for the inconvenience and stress this has caused.
Our customer service team is currently fielding many calls, and we ask that our customers please be patient with them as they work to assist you as best as possible.
If you have any questions or concerns, please don’t hesitate to contact us at 866-378-8393 or email@example.com.
We will keep you updated on the situation, and thank you for your patience and understanding.